- #WINDOWS LOGGER HOW TO#
- #WINDOWS LOGGER WINDOWS#
now exit the softphone and then start it again.Īfter recreating the crash successfully, the dump file will be created. enable both Detailed Crash dump and Detailed Debug log options. Turn ON the debug logger by using the Settings window: It contains debugging information which could help us find out what went wrong. When, for some reason, Zoiper exits unexpectedly and " Detailed Crash Dump" is enabled, a dump file will be created. Send this file to us along with a debug log file from the same session. When done, exit Zoiper, then stop capturing and save the capture as a file. Then start Zoiper and recreate the issue. Make sure Zoiper is not running, then start Wireshark, select the currently active network interface and start capturing. #WINDOWS LOGGER HOW TO#
Here is our basic PDF tutorial about how to make a packet capture. Wireshark documentation is available here: Wireshark is a useful tool for taking packet captures and network monitoring. To create the packet capture file you could use an application like Wireshark. The capture contains information about account registrations, configuration details, etc. Hint: In the Help menu, if the logger is ON you will see a "Disable debug log" option.Ī packet capture log file is required so our developers could follow the network packets sent and received by Zoiper. If you do not need the debug logger ON, you can disable it by using the Settings -> Preferences -> Diagnostics menu, or the Help menu next time when you start Zoiper. When the issue is recreated, please exit Zoiper to make sure that the log contains only relevant information. Then open the folder named Zoiper and locate the log file.
#WINDOWS LOGGER WINDOWS#
It is C:\Program Data for some Windows flavors. No matter which approach you will use, a file named logfile_XXXXX_YYYYY.txt will be created in the Application Data\Zoiper folder for the currently logged user.
now exit the softphone and then start it again to create the log file. go to the Advanced tab and select Diagnostic. Open the Settings menu on the main Zoiper screen and select Preferences. you will be warned that the created file would be very large ī) Turn ON the debug logger by using the Settings window:. Open the HELP menu and select "Enable debug log". There are two ways to enable / disable the debug logger:Ī) Turn ON the debug logger by using the Help menu on the main Zoiper screen: It is usually required by our developers for their investigation. It contains detailed information about the events that took place, such as account registration, network status, configuration status, etc. are disabled.Ī debug log is created only if the debug logger is ON. Note: Before preparing a set of log files, make sure that all non-strictly required settings such as STUN, Rport, KPML, MWI, Presence, etc. Usually a packet capture file is always requested along with a debug log file. Other log files, that are not listed here, may also be requested by our Support team. 
dump file - could provide valuable information in case Zoiper froze in the middle of an action.packet capture log - contains information about the network packets sent to and by the softphone.crash log - contains very useful information in case Zoiper exited unexpectedly.debug log - contains general information about the events taking place and the softphone configuration.There are different log files that might be required for a successful investigation.
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